Shipping & Returns
Shipping questions
What are your shipping and handling policies?
How soon can I expect my order?
How do I check the status of my order?
Product Returns
How do I file a freight claim?
How do I return a product?
What are your shipping and handling policies?
With products ranging from fixtures that need to be crated to the tiniest price tags, we offer many shipping configurations. Our goal is to ship all orders the most economical way possible while safeguarding the integrity of the product.
UPS Ground
Presently our website is not able to calculate shipping charges. Your shipping amount will be determined at the point of shipping your order. An online shipping calculator providing shipping charges upfront will be available soon. In the meantime you can rest assured we will ship your order the most economical way possible.
Truck and Express
For truck or express shipments, please call 800.547.7005 for a quote.
Orders exceeding UPS limits for size and weight are shipped via common carrier Freight Collect. Grand & Benedicts has discounted freight rates with several common carriers. If you don’t have a preferred carrier, we can select the most economical one. If you have a preferred freight carrier, please specify the carrier at checkout in the “Instructions” field. Please note that a crating charge is applied to certain large items. Since the origin of the shipment may vary, some orders may not be shipped together. We ship out of four warehouses located in OR, WA, CA and OH. Certain orders can be drop-shipped directly from our manufacturers.
Handling Charge
In addition to the shipping charge each order is subject to a $3.50 handling charge.
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How soon can I expect my order?
With the largest, most extensive inventory of store fixtures, we fill most orders the same day. Occasionally, we underestimate the popularity of an item and run out of stock. In those cases, one of our customer service representatives will contact you directly with more information about your order. We do not charge your account until the order ships. If you need it faster than same-day shipping, express shipments are available upon request. Please indicate your choice of shipping method in the “Shipping method” field at check out.
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How do I check the status of my order?
When we ship your order, we will email you a tracking number you can use to check the status of your order online on the TRACK ORDER page of the G&B website. Feel free to contact customer service at 800.547.7005 or by email if you have any questions.
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How do I file a freight claim?
We pack your order as carefully as possible, but damages sometimes happen. Each carrier has its own policies and methods of filing claims:
UPS
Keep original packaging, merchandise and packing materials. To file UPS Claims, call 1-800-PICK-UPS (800-742-5877), contact your driver, or initiate the claim on the UPS website.
FedEx
Call 1-800-GO-FEDEX (800-463-3339), contact your driver, or obtain a FedEx Express control number or a FedEx Ground damaged call tag confirmation number from FedEx online. Claims on concealed, lost or damaged shipments must be made within 10 days of the delivery date.
Common Carrier
Retain packing slip and note any visible damage on freight bill at the time of delivery. Call freight carrier for an inspection, then call our shipping department to file a freight claim. If shortages occur, sign the receiving documents for only those pieces actually received, and notify your carrier immediately.
Merchandise damaged after arrival
For merchandise damaged internally, please notify Grand & Benedicts at 800.547.7005 immediately for return, refund, or replacement. No returns are accepted without a return authorization number. Although our responsibility ceases when shipments are accepted by a carrier’s agent, we will extend every possible assistance in clearing up claims for our customers.
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How do I return a product?
Return or exchange items within 60 days of receipt for a refund less a minimum 15% restocking fee. To get a refund, products must not have been used and must also be returned in original carton. We cannot accept return of non-stock items or custom orders. Grand & Benedicts reserves the right to accept or refuse returned items to our stock. Please call our customer service department toll free at 800.547.7005 for a Return Authorization number. Ship returned goods to us freight prepaid with the Return Authorization number and the proof of purchase.
Grand & Benedicts
Attn: Returns
301 NE 2nd Ave.
Portland, OR 97232
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