Shipping & Returns

Shipping
Shipping charges
Where does my order ship from?
In-store pick up
Shipping methods
Why was my shipping charge high?
How soon can I expect my order?
How do I check the status of my order?
Truck shipments

Returns & Exchanges
How do I return or exchange a product?

Damaged Merchandise
Damaged shipments/Freight claims
Merchandise damaged after arrival

Shipping

Shipping Charges
Your shipping amount will be determined at the point of shipping your order. Unlike many companies, Grand + Benedicts doesn’t mark up the cost of the shipping. We pass on the actual cost with a handling charge of $3.50. Our handling charge is one of the lowest in the industry and is intended to cover some of the cost of packaging and processing the order. We hope to have an online shipping calculator that provides shipping charges upfront available soon. In the meantime, feel free to contact us for a freight quote.

For small orders (like a few size dividers) we shop around for the best rate and we use the USPS flat rate boxes when possible. But keep in mind, small orders inherently carry a higher shipping cost to order value ratio. UPS’s daily rates can be viewed here (to determine your zone, enter 97232 as the origin zip code). As you can see, shipping a 1 lb package vs. a 10 lb package is not much different in price.
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Where does my order ship from?
We are a West Coast company and most orders are shipped out of our main warehouse in Portland, Oregon.
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In-store pickup
If you are close to one of our three showrooms in either Portland, OR, Seattle WA or Hayward, CA you can select “Will Call” and choose your pick up location.
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Shipping methods
We have several different shipping options available to our customers but our primary shipping method is UPS ground. If you prefer a different carrier, please specify your preferred shipping method at check out. You can also say "Shop for best rate" in the shipping instructions field.
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Why was my shipping charge high?
If you find your shipping charge high it can be due to several reasons. Some common reasons are: 1) Heavy or bulky merchandise that imposes a UPS additional handling charge or merchandise with a high weight to value ratio; 2) Merchandise that requires special packaging to prevent breakage; 3) A UPS delivery area surcharge due to a remote shipping destination, click here to see if you live in an area with delivery area surcharges. UPS also charges a residential surcharge for non-commercial addresses. Click here for more details on UPS’ additional charges.
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How soon can I expect my order?
We do our best to fill your order the same day. Once your order ships it takes between 1-7 days via UPS ground. For the transit time to your area, go to UPS ground Transit Map and enter zip code 97232. If you need your order faster, indicate an express shipping method in the “Shipping method” field at check out. Occasionally, we underestimate the popularity of an item and run out of stock. In those cases, we will contact you directly with more information about your order. We do not charge your account until your order ships.
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How do I check the status of my order?
When your order ships we will email you a tracking number you can use to check the status of the order. You can also go to the TRACK ORDER page on the G&B website. Feel free to contact customer service at 800.547.7005 or by email if you have any questions.
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Truck shipments
All items with a purple truck icon exceed UPS limits for size and weight and ship via common carrier Freight Collect. For truck shipments, please call 800.547.7005 for a quote. Grand + Benedicts has discounted freight rates with several common carriers. If you don’t have a preferred carrier, we can select the most economical one. If you have a preferred freight carrier, please specify the carrier at checkout. If your order ships “Prepaid and add” you will receive two separate invoices: A first invoice is for merchandise when the order ships and a second invoice is for freight once we have received a bill from the freight carrier (usually 2-3 weeks later). Please note that a crating charge is applied to certain large items. Since the origin of the shipment may vary, some orders may not be shipped together. We ship truck items out of four warehouses located in OR, WA, CA and OH and certain orders can be drop-shipped directly from a manufacturer.
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Returns & Exchanges

How do I return or exchange a product?
If you are not completely satisfied, you can return or exchange items within 60 days of receipt. We will refund your order but to cover our handling costs we charge a 15% restocking fee. To get a refund, products must not have been used and must also be returned in original carton. We cannot accept return of non-stock items or custom orders. Grand & Benedicts reserves the right to accept or refuse returned items to our stock. Please call our customer service department toll free at 800.547.7005 for a Return Authorization number. Ship returned goods to us freight prepaid with the Return Authorization number and the proof of purchase.
Grand + Benedicts
Attn: Returns
6140 SW Macadam Avenue
Portland, OR 97239
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Damaged Merchandise

We pack your order as carefully as possible, but damages sometimes happen. Each carrier has its own policies and methods of filing claims:

UPS
Keep original packaging, merchandise and packing materials. To file UPS Claims, call 1-800-PICK-UPS (800-742-5877), contact your driver, or initiate the claim on the UPS website.

FedEx
Call 1-800-GO-FEDEX (800-463-3339), contact your driver, or obtain a FedEx Express control number or a FedEx Ground damaged call tag confirmation number from FedEx online. Claims on concealed, lost or damaged shipments must be made within 10 days of the delivery date.

Common Carrier
Retain packing slip and note any visible damage on freight bill at the time of delivery. Call freight carrier for an inspection, then call our shipping department to file a freight claim. If shortages occur, sign the receiving documents for only those pieces actually received, and notify your carrier immediately.
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Merchandise damaged after arrival?
For merchandise damaged internally, please notify Grand + Benedicts at 800.547.7005 immediately for return, refund, or replacement. No returns are accepted without a return authorization number.