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Terms and Conditions

What are the payment terms?
We are happy to accept several forms of payment: Cash, Check or Major Credit Cards: Visa, Mastercard, Discover and American Express. We also offer Net 30 with approved credit. Click here to download our Credit Application. For non-stock and custom orders, we require a 50% deposit at the time of the order. However, we do not process COD’s (cash on delivery).

Is there a sales tax?
Sales Tax on the merchandise total is charged for items shipped to all states except for Delaware, Montana, New Hampshire, and Oregon. (subject to change without notice).

Are there any fees that I should be aware of?
All open accounts over 30 days past due are subject to a 1-1/2% per month or 18% per year service charge. Returned check fee is $25.00. All returns and exchanges are subject to a minimum of 15% restocking fee.

Returns and exchanges
If you are not entirely satisfied with your order, returns and exchanges can be made within 60 days of receipt of goods. For return acceptance, products must not have been used, and must be returned in original carton. Ship returned goods to us freight prepaid and please secure prior written return authorization and proof of purchase. We cannot accept returns of non-stock, custom, special orders, or used item orders. Grand + Benedicts reserves the right to accept or refuse returned items to our stock. All returns are subject to a minimum of 15% restocking fee.

Damaged Shipments
For damaged common carrier shipments, retain packing slip and notate any visible damage on freight bill at the time of delivery. Call freight carrier for an inspection, then call our shipping department to file a freight claim. If shortages occur, sign the receiving documents for only those pieces actually received, and notify your carrier immediately. For merchandise damaged internally, please notify our office immediately for return, refund, or replacement. Have your invoice order number ready to expedite the process. Although our responsibility ceases when shipments are accepted by a carrier’s agent, we will extend every possible assistance in clearing up claims for our customers.

Product Discrepancies
This website has been prepared by Grand + Benedicts. Please keep in mind our inventory and product specifications are all subject to change. Grand + Benedicts cannot be held responsible for any changes, errors or omissions.

Prefer to speak with someone?

Call us Monday - Friday 8am-5pm PST at 800.547.7005